Refund & Return Policy

Return Eligibility

Customers may request returns within:

• 14 days of delivery

To qualify:

• Item must be unused
• In original packaging
• Include all accessories/manuals
• Show no signs of misuse or damage

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Non-Returnable Items

We do not accept returns for:

• Used products
• Assembled ride-on toys
• Damaged items caused by misuse
• Clearance/final sale items
• Personalized/customized products
• Products missing original packaging

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Order Cancellation

Orders may be canceled within:

• 12 hours after purchase

After processing or shipment begins, cancellation may not be possible.

Approved cancellations may incur:

• Payment processing fees
• Transaction fees
• Currency conversion losses

where permitted by law.

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Damaged or Incorrect Orders

If you receive:

• Damaged items
• Missing parts
• Incorrect products

please contact us within:

• 7 days of delivery

Required evidence:

• Photos/videos
• Packaging images
• Shipping label images

Without sufficient evidence, claims may be denied.

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Return Shipping Costs

Customers are responsible for return shipping costs unless:

• Wrong item shipped
• Item arrived severely damaged

Original shipping fees are non-refundable.

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Refused Deliveries

Packages refused by customers without authorization may be subject to:

• Return shipping fees
• Customs charges
• Restocking fees

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Refund Processing

Approved refunds are typically processed within:

• 5–10 business days

Refund timing depends on the payment provider or bank.

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Chargeback Policy

Customers agree to contact ToyHaven support before initiating:

• PayPal disputes
• Credit card chargebacks

Fraudulent disputes or abuse of buyer protection programs may result in:

• Order blacklisting
• Evidence submission
• Legal recovery actions