联系信息
Contact Information
If you have any questions regarding your order, shipping, returns, product information, or after-sales support, please contact us using the information below. Our customer support team will respond within 24–48 business hours whenever possible.
Trade Name
ToyHaven
Phone Number
+1 502-230-3302
+86 17200908980
Email Address
Business Address
Wuxi Zhishuo Huishang E-commerce Co., Ltd.
No.11, Building 602, Hongtaiyuan Sanqu
WUXI, 214115
Jiangsu, China
Business Registration Number (Trade Number)
91320214MAE9YBWU5N
VAT Number
N/A
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
Customer Support
To help us resolve your request faster, please include:
- Your order number
- Product name
- Photos/videos (if applicable)
- A detailed description of the issue
We recommend contacting us before opening payment disputes or chargebacks so we can provide a faster resolution.
Return Address Notice
Please do not return products directly to the business address listed above without prior authorization.
Unauthorized returns may experience delays or may not qualify for refund processing.
Customers must contact our support team first to receive:
- Return approval
- Return instructions
- The correct return warehouse address
Safety & Product Support
For electric ride-on toys and battery-powered products:
- Adult supervision is recommended during use and charging.
- Please carefully follow all safety instructions included with the product.
- If you experience any product issues, contact our support team before attempting repairs or modifications.
Legal Notice
ToyHaven reserves the right to investigate fraudulent transactions, chargeback abuse, false delivery claims, or violations of store policies.
We may provide order records, tracking information, IP logs, delivery confirmation, and customer communication history to payment processors or legal authorities where necessary.