Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within:
- 1–5 business days
During holidays, promotions, or peak seasons, processing may require additional time.
Shipping Time Estimates
Estimated delivery windows:
- United States: 5–15 business days
- Europe: 7–20 business days
- Canada/Australia: 7–20 business days
- Other regions: 10–30 business days
Delivery estimates are not guaranteed.
Shipping Delays
ToyHaven is not responsible for delays caused by:
- Customs inspections
- Carrier disruptions
- Weather
- Political events
- Peak season congestion
- Incorrect addresses
- Natural disasters
Incorrect Address Policy
Customers are responsible for providing accurate shipping information.
If a package is returned due to:
- Incorrect address
- Failed delivery attempts
- Refused delivery
customers may be responsible for:
- Re-shipping costs
- Return handling fees
Lost or Stolen Packages
Once tracking shows “Delivered,” ToyHaven is not liable for:
- Theft
- Missing parcels
- Delivery to incorrect locations caused by customer-provided address errors
Customers should contact the carrier directly in such cases.
Customs, Duties & Import Taxes
International customers are responsible for:
- Import taxes
- VAT
- Customs duties
- Brokerage fees
These fees are not included in product or shipping prices unless explicitly stated.
Large Item & Ride-On Toy Shipping
Ride-on toys and large products may:
- Ship in multiple boxes
- Require assembly
- Experience extended delivery times due to carrier handling
Minor cosmetic packaging damage during transit does not qualify for refund or replacement if the product remains functional.
Delivery Refusal
Refusing delivery without approved authorization may result in:
- Return shipping fees
- Customs return charges
- Partial refund deductions