Shipping Policy

Processing Time

Orders are typically processed within:

• 1–5 business days

During holidays, promotions, or peak seasons, processing may require additional time.

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Shipping Time Estimates

Estimated delivery windows:

• United States: 5–15 business days
• Europe: 7–20 business days
• Canada/Australia: 7–20 business days
• Other regions: 10–30 business days

Delivery estimates are not guaranteed.

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Shipping Delays

ToyHaven is not responsible for delays caused by:

• Customs inspections
• Carrier disruptions
• Weather
• Political events
• Peak season congestion
• Incorrect addresses
• Natural disasters

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Incorrect Address Policy

Customers are responsible for providing accurate shipping information.

If a package is returned due to:

• Incorrect address
• Failed delivery attempts
• Refused delivery

customers may be responsible for:

• Re-shipping costs
• Return handling fees

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Lost or Stolen Packages

Once tracking shows “Delivered,” ToyHaven is not liable for:

• Theft
• Missing parcels
• Delivery to incorrect locations caused by customer-provided address errors

Customers should contact the carrier directly in such cases.

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Customs, Duties & Import Taxes

International customers are responsible for:

• Import taxes
• VAT
• Customs duties
• Brokerage fees

These fees are not included in product or shipping prices unless explicitly stated.

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Large Item & Ride-On Toy Shipping

Ride-on toys and large products may:

• Ship in multiple boxes
• Require assembly
• Experience extended delivery times due to carrier handling

Minor cosmetic packaging damage during transit does not qualify for refund or replacement if the product remains functional.

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Delivery Refusal

Refusing delivery without approved authorization may result in:

• Return shipping fees
• Customs return charges
• Partial refund deductions